Shipping and Collection with DHL

1.  Frank your parcel:

Purchase a shipping label via  DHL Online Frankierung or in the  Post & DHL App. 

2.  Drop off your parcel: 

1. If available, press the wake-up button on the DeinFach locker. 

2. The display will show the options "Versenden" [Shipping] and "Abholen" [Collection]. The locker is now active and can be operated either directly via the display or through the app, similar to a lean parcel locker. 

   You have two options for sending your parcel: 

   Option 1) Directly at the locker: 

   Select "Versenden" [Shipping] > "DHL" on the Display and follow the instructions shown on the screen. 

   Option 2) Via the Post & DHL App: 

   Open the Post & DHL App and select "Packstation" [parcel locker] > "Versenden" [Shipping] and follow the instructions in the app. Scan the barcode on your shipping label or use your mobile label from "Meine Marken" section of the app. 

   If you have not yet installed the app, additional information is available on the locker display under "Versenden" > "DHL". 

3. Once the compartment opens, place your parcel inside and close the door. That's it! All further information and receipts can be found in the app. 

   Please note: DeinFach lockers do not have a printer. If you have not printed and attached the shipping label yourself, the DHL delivery driver will print and apply the label after collecting the parcel.

1.   Have your QR Code ready or attach the return label: 

You will receive your return label from the online retainer, usually as a QR Code by email or included with your shipment. Save the QR Code in the Post & DHL App under Meine Marken.  
 

2. Drop off your return: 

1. If available, press the wake-up button on the DeinFach locker. 

2. The display will show the options "Versenden" [Shipping] and "Abholen" [Collection]. The locker is now active and can be operated either directly via the display or through the app, similar to lean parcel locker. 

   You have two options for returning your parcel:  

   Option 1) Directly at the locker:

   Select "Versenden" [Shipping] > "DHL" on the display and follow the instructions shown on the screen. Additional information will be displayed throughout the process.

   Option 2) Via Post & DHL App: 

   Open the Post & DHL App, select “Packstation” [parcel locker] > “Versenden” [Shipping] and follow the instructions in the app. Scan the barcode of your return label or use your mobile label from "Meine Marken" section of the app. If you do not have the app, additional guidance is available on the locker under "Versenden" > "DHL".

3. Once the compartment opens, place your return parcel inside and close the door. That's it! 

   Please note: DeinFach lockers do not have a printer. If you have not printed and attached the label yourself, the DHL driver will print and apply the label after collecting the parcel.

You can easily collect your DHL parcels at a DeinFach locker by having them delivered directly to a specific locker location.

1.  Address your shipment just like a DHL Packstation delivery:

1. In addition to your first and last name, enter your personal Post Number in the Adress Line 2 field. You can find your Post Number in your DHL customer account at www.dhl.de or in the  Post & DHL App. If there is no Adress Line 2 field available, simply add your Post Number after your last name, separated by a space.

2. In the Street field, enter "DeinFach" and in the House Number field, enter the three-digit number of your preferred locker (e.g. 604).  

3. Enter the postal code and city of your selected DeinFach locker location.     

2. Collect your shipment:  

1. If available, press the wake-up button on the DeinFach locker.

2. The display will show the options "Versenden" [Shipping] and "Abholen" [Collection]. The locker is now active and can be operated either directly via the display or through the app, similar to a lean parcel locker.

   You have two options for collecting your shipment:

   Option 1) Directly at the locker:

   Select "Abholen" [Collection] > "DHL" on the display and follow the instructions shown on the screen. 

   Option 2) Via Post & DHL App:

   Open the Post & DHL App, select "Packstation” [parcel locker] > “Abholen” and choose the shipment you would like to collect. Follow the instructions provided in the app.

   If you do not yet have the app, additional guidance is available on the locker display under "Abholen" > "DHL".

3. The compartment will open, allowing you to collect your parcel. Enjoy!

For more information about DHL direct adressing, click here 

Not going to be home? Redirect your shipment with ease. 

As a registered DHL customer, you can redirect parcels adressed to your home to a different delivery location. Simply set up parcel redirection in your DHL customer account or in the Post & DHL App.
You can choose a one-time redirection or set up a permanent delivery preference up until your parcel has been loaded onto the delivery vehicle. Your parcels will then be automatically redirected to your preferred DeinFach locker.

The pickup location can be changed at any time via dhl.de or in the Post & DHL App under "Track Shipment", where you can also adjust your redirection settings. 

1. Collect your shipment:  

1. If available, press the wake-up button on the DeinFach locker.

2. The display will show the options "Versenden" [Shipping] and "Abholen" [Collection]. The locker is now active and can be operated either directly via the display or through the app, similar to a lean parcel locker.

   You have two options for collecting your shipment:

3. Option 1) Directly at the locker:

   Select "Abholen" [Collection] > "DHL" on the display and follow the instructions shown on the screen. Additional information will be displayed throughout the process.

   Option 2) Via Post & DHL App:

   Open the Post & DHL App, select "Packstation” [parcel locker] > “Abholen” and choose the shipment you would like to collect. Follow the instructions provided in the app.

   If you do not yet have the app, additional guidance is available on the locker display under "Abholen" > "DHL".

4. The compartment will open, allowing you to collect your parcel. Enjoy!

Click here for more information about DHL parcel redirection.

Whether you have received a digital notification with a pickup code by email or a pickup notification card in your mailbox, you can easily collect your parcel from a DeinFach locker.
You can use either the Post & DHL App or the locker display.

With a digital Pickup Code (Email): 

• Using the App: Open the  Post & DHL App when you are standing in front of the DeinFach locker. Open the email and select "Sendung abholen" [Collect Parcel]. You will be redirected to the app, which will automatically connect to the DeinFach locker. Follow the instructions in the app and scan your pickup code when prompted.
• Using the locker display: Select "Abholen" > "DHL" on the display and follow the instructions until you are asked to scan the pickup code from your email.

With a Pickup Notification Card: 

• Using the App: Open the Post & DHL App, when you are standing in front of the DeinFach locker. In the "Packstation" section, select "Abholen" > "Benachrichtigungskarte scannen" [Scan Notification card] and then confirm "Yes" when asked whether you are using a lean parcel locker.
• Using the locker display:  Select "Abholen" > "DHL" on the display and follow the instructions until you are asked to scan the pickup code from your notification card.

Collecting your parcel is simple and flexible - whether you use the app or the locker display.